We hope you love your purchase, but we understand that some things just don’t work out as planned.
Full price items (i.e. items not on sale or purchased using a promo code) may be exchanged or returned for a full refund less any shipping charges. Returns must be delivered to us within 30 days of the date you received the item(s). [Ex: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 15th.] Returns delivered after 30 days and up to 60 days will normally be issued in the form of store credit.
Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or they may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s). Please allow 1-2 weeks for your return to be processed.
To make a return, email us at firstname.lastname@example.org to request a return authorization. Please include the order number and item(s) you wish to return.